Careers

We are seeking a Machine Learning Software Engineer to become an integral part of our team! You will be responsible for creating and modifying software or specialized programs.

Responsibilities:

• Analyze user needs and develop software solutions
• Work with project manager or product owner to meet specification needs
• Recommend software upgrades to optimize operational efficiency
• Collaborate with other developers to design and optimize code
• Document all programming tasks and procedures
• Perform routine software maintenance

Qualifications:

• Previous experience in software development, computer engineering, or other related fields
• 3+ years working experience with:
  • Python applied to SaaS/Enterprise Data-pipeline/classification projects
  • Relational database technologies: Postgres/SQL Alchemy (preferably thru AWS-RDS)
  • Text/document processing & machine learning technologies: NLP, Tensor Flow/PyTorch, Recurrent Neural Networks (RNN), Computational linguistics experience, Clustering, Decision tree learning and their real-world advantages/drawbacks.
  • Document processing: Document format Conversion, meta-data Extraction, content Classification, & content Summarization
• Agile software development: JIRA (SCRUM, PR/Code reviews, unit tests)​​​​
• Bachelor’s Degree in Computer Science/related discipline, or equivalent work experience
• Bonus points for commercial experience working on any of the following:
  • Search ranking, relevance and optimization: Elasticsearch
  • Containerization + Container Orchestration
  • Workflow scalable infrastructure: Celery/RabbitMQ, Airflow
  • DevOps via AWS: AWS Sagemaker, AWS-ECS, AWS-EKS, CloudWatch
  • NoSQL: Any document-oriented database
  • Continuous integration, Automated testing

Responsibilities

We are looking for a marketing leader who would develop and execute on a strategy to achieve both immediate and long-term high-growth revenue goals. The position reports to the CEO, and is directly responsible for product marketing, analyst relations, brand, content marketing, corporate marketing, and public relations. A proven track record of building and leading high performance teams in a fast-paced start-up environment within a B2B SaaS company, is highly desirable. 

• Oversee and execute strategy on company marketing initiatives that contribute to our high growth goals
• Translate brand and market vision into differentiated and compelling product messaging for each audience and enable the outward facing teams to carry our story.
• Work closely with product and sales teams to understand our client’s needs, create go-to-market strategies, communication and collateral that reflects brand and ROI for clients.
• Lead the team in annual and quarterly planning, keeping track of budget, and reporting on marketing initiatives’ performance, with a focus on ROI & revenue growth.
• Exercise a data-centric approach to gather customer/user insights and use data to improve future marketing campaigns and results.
• Position our products for our sales organization to win through effective sales enablement tools and initiatives. Drive PR and social presence to gain mind-share and tell our story through media coverage, speaking engagements, our online communities and social networks
• Work in collaboration with demand gen to attain an optimal marketing mix and to optimize resources to maximize market impact
• Drive the creation of content, assets, and tools including sales presentations, ROI tools, whitepapers, blogs, competitive briefs and other materials

Requirements

• 15+ years of leadership role, primarily in marketing business SaaS solutions in the technology/software space (or equivalent skills and knowledge).
• Experience in a leadership role, building and managing a marketing organization with a strong ability to recruit, retain, and motivate our existing team and future talent.
• Exceptional communication skills – ability to prioritize and efficiently and transparently communicate marketing goals and results at a team, executive, and company level.
• Demonstrated ability to develop impactful, fact-based, value propositions (requires strong analytical and creative thought processes). Has ability to distill learnings and pinpoint customer pain points, as well as turn them into differentiated messaging and content.
• Ability to quickly assess and understand customer buyer journey to improve results, and synthesize into meaningful, quantifiable, differentiated messaging.
• Strong writing, analytical and presentation skills.

Seeking an engineer to join our team. We leverage machine learning, data science, and the latest web technologies. Our software platform ingests millions of regulations, processes them through a data pipeline, then extracts actionable insights using machine learning to provide our users value through our web based applications and APIs, We value open/clear communication, innovation, and personal growth. Our goal is to become the global leader in regulatory intelligence. We currently serve some of the largest banks and fintech companies.

Requirements:

• Bachelor’s Degree in Computer Science/related discipline, or equivalent work experience
• 3+ years of software development working experience (non-academic)
• Demonstrated work experience with the following:
  • Python, Node, JavaScript, React in a web application environment
  • Relational databases (Postgres a plus)
  • Source code repositories: git/Github
  • Agile software development best practices (code reviews, pull requests, unit tests)
  • Experience with search ranking, relevance and optimization ( Elasticsearch, Solr/Lucene)
• Team player with an internal drive to communicate, collaborate and ship code
• Proven problem solving skills, and the ability to learn new systems

Bonus points for:

• NLP, deep learning, computational linguistics experience.
• Demonstrated experience with NoSQL (document-oriented database a plus)
• Professional experience building custom dashboards using Redux, React Native
• Live SaaS product development
• DevOps (via AWS)
• Continuous integration, automated testing

We are currently seeking to hire a Sales Development Representative (SDR) to join our team! You will be a Compliance.ai, SDR pioneer responsible for building sales pipeline to drive company revenue as well as work on your professional growth.

Goals:

• Meeting/beating company’s Service Renewal & Expansion booking objectives: Help maintain/expand existing accounts, ensuring timely Contract renewals & Expansions
• Deliver stellar Client experience following deal closure and the transition of customers to Customer Support & Success teams: Training, On-boarding, Personalization, Customization
• Drive long-term customer satisfaction through repeatable and reliable solution delivery

Roles and Responsibilities:

• Ensure we match/beat SLAs including: First Customer Response Time, and Update Frequency (communication with customers)
• Deliver Positive Support CSAT and stellar NPS measured by: Post-ticket customer satisfaction surveys
• Report/Influence Product roadmap by providing summarized feedback that reduces the volume/pace/severity of tickets
• Track/Report/Improve key Internal Service Targets: Total Resolution Time
• Develop Support Packages that serve the needs of our various customers
• Provide a holistic customer experience for customers that will maintain high customer retention rates
• Incorporate additional technology solutions to improve quality, efficiency, and data collection.

Skills & Requirements:

• 5+ years experience in a leading business operational role within customer success teams, focused on the following:
  • Offering Compliance Risk/Regulatory Compliance/Regulatory Change Management related business solutions in Customer Care, After Sales support or Professional Services to financial services/insurance focused (BFSI) organizations
  • Working directly with Compliance & Risk officers, and the office of the General counsel at regulated BFSI
  • Analyzing business processes/operations, understanding the key drivers, and developing fit-for-purpose solutions
  • Experience with best-in-class Support technologies, using SaaS tools such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar.
• Critical to understand Banking/financial services & insurance sector and having experience implementing compliance, risk and/or regulatory change management processes
• Experience with the financial services Compliance, Risk or Audit related processes necessary to serve our customers (to gain respect with their relevant process expertise in implementing technology in a regulated environment and process)
• Education: Bachelor’s degree or higher in Sciences/Arts
• Can travel as needed
• Knowledge and experience with RegTech and AI powered business solutions a huge plus

Our ideal candidate is an experienced sales person comfortable with generating sales leads with new clients while maintaining relationships with existing ones. This candidate would understand a prospective client’s needs and offer ideal solutions. The ideal candidate would have strong communication skills and a positive track record of exceeding outlined goals.

Responsibilities

• Identify new potential key customers
• Prospect clients and understand their needs
• Proven record of exceeding sales quotas
• Act as liaison & main point of contact between company and key prospects/customers
• Facilitate the end-to-end sale process
• Generate and present sales pipeline progress reports on a timely and recurring basis
• Suggest innovative ideas to increase sales and improve customer experience
• Schedule and Organize recurring prospect/customer meetings to discuss & manage their requirements
• Stay up-to-date with new features and product launches, and work closely with the product/marketing teams to maximize marketing campaigns
• Monitor and report on sales performance analytics
• Budget and allocate resources efficiently to maximize outcomes
• Maintain customer relationships

Qualifications

• 5+ years experience as a Sales representative selling to C-Suite within Banks, Financial Services, or Insurance industries
• 3+ years experience selling SaaS based Enterprise business solutions to Financial, Insurance, Healthcare, Energy, or Government sectors, ideally within Compliance or Risk departments
• 2+ years working knowledge of CRM software (either Salesforce.com or Zoho CRM), and Office tools (either MS Word, Excel & PowerPoint, or Google G-Suite Docs, Sheets & Slides)
• Understanding of best-practices in SaaS business enterprise sales
• Experience in managing a book of business
• Excellent negotiation & communication skills
• Bachelor’s degree in Finance, Economics, or related fields
• Demonstrated ability to set goals and achieve them
• Experience with SaaS Fintech/Regtech a plus.
• Experience working with Procurement teams, multiple buyers/business units, Compliance/GRC also a plus.

The Director of Professional services role is a customer facing role. This leader has technology and domain depth and is responsible for delivering best in class services, leading customers through their Professional services, integration, and implementation needs.

Roles and Responsibilities:

• Lead delivery of implementation, integration , customization, and education services for customers and partner projects.
• Communicate client requirements and use cases to the internal product team and stakeholders.
• Manage delivery projects and timelines
• Ensure we match/beat SLAs including: First Customer Response Time, and Update Frequency (communication with customers)
• Deliver Positive Support CSAT and stellar NPS measured by: Post-ticket customer satisfaction surveys
• Report/Influence Product roadmap by providing summarized feedback that reduces the volume/pace/severity of tickets
• Track/Report/Improve key Internal Service Targets: Total Resolution Time
• Develop Support Packages that serve the needs of our various customers

Skills & Requirements:

• 5+ years experience in a leading Professional service roles, focused on the following:
  • Background in professional services, product development and strong technology background in Governance, Risk or Compliance related systems and deployment
  • Background in conception, design, development and integration of process management solutions.
  • Offering Professional Services to financial services/insurance focused (BFSI) organizations
  • Working directly with Compliance & Risk officers, and the office of the General counsel at regulated BFSI
  • Analyzing business processes/operations, understanding the key drivers, and developing fit-for-purpose solutions
  • Experience with best-in-class Support technologies, using SaaS tools such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar.
• Excellent customer facing presentation skills
• Critical to understand Banking/Financial services & insurance sector and having experience implementing compliance, risk and/or regulatory change management processes
• Experience with the financial services Compliance, Risk or Audit related processes necessary to serve our customers (to gain respect with their relevant process expertise in implementing technology in a regulated environment and process)
• Education: Bachelor’s degree or higher in Computer Science or related field
• Can travel as needed
• Knowledge and experience with RegTech and AI powered business solutions a huge plus

The Senior Director of Sales Operations is responsible for supporting all stages of the sales cycle as a key member of the Compliance.ai sales team. This position will be essential to the sales activities and communications between Compliance.ai prospects, current customers and channel partners on new, upsell, cross-sell, upgrades and maintenance renewal opportunities. This role will help execute the sales operations activities; forecasts, sales orders, quotes & contracts, sales processing & bookings, RFPs. They will maintain effective communications with executives and managers across the company to ensure proper sensitivity to the needs of the sales force and provide outstanding customer support to internal and external customers.

Core Expectations

• Coordinates sales forecasting, planning, and budgeting processes used by the sales team
• Proactively monitor and maintain high levels of quality, accuracy and consistency in the sales organization’s planning efforts
• Support sales team with finalizing appropriate sales documentation; quotes, Statements of Work, Purchase Orders, etc.
• Maintain CRM with key artifacts during the sales cycle: Multi-year experience
• Support equitable assignment of sales force quota allocatment to all sales  resources
• Inspect sales process quality and prioritize opportunities for improvementy; identify process bottlenecks and inconsistencies
• Facilitate continuous sales process improvements
• Ensure sales team alignment to sales processes, policies and procedures 
• Work closely with Services, Sales Engineering, Product Marketing, Marketing and other Compliance.ai functional areas to support the sales team’s success 

Experience/Education

• Minimum of 5 years of business experience in leading sales operations relateed to SaaS business solutions 
• Bachelor’s degree in a business-related function 
• Technology/software experience with CRM solutions such as SalesForce.com and Zoho
• Preferred experience with sales teams, sales partners or B2B customers

Goals:

• Meeting/beating company’s Service Renewal & Expansion booking objectives: Help maintain/expand existing accounts, ensuring timely Contract renewals & Expansions
• Deliver stellar Client experience following deal closure and the transition of customers to Customer Support & Success teams: Training, On-boarding, Personalization, Customization
• Drive long-term customer satisfaction through repeatable and reliable solution delivery

Roles and Responsibilities:

• Analyze client business processes/operations, understand key drivers, and establish fit-for-purpose expansion plans with clients
• Report/Influence Product roadmap by providing summarized feedback that reduces the volume/pace/severity of tickets and help clients user our solution more effectively across their organization
• Track/Report/Improve key Internal Service Targets: Total Resolution Time
• Develop Support Packages and Expansion Plans that serve the needs of our various customers
• Provide a holistic customer experience for customers that will maintain high customer retention and expansion rates across their organization
• Incorporate additional technology solutions to improve quality, efficiency, and data collection.

Skills & Requirements:

• 7+ years experience in a leading business operational role within customer success teams, focused on the following:
  • Offering Compliance Risk/Regulatory Compliance/Regulatory Change Management related business solutions in Senior Account Management, After Sales or Professional Services to financial services/insurance focused (BFSI) organizations
  • Working directly with Compliance & Risk officers, and the office of the General counsel at regulated BFSI
  • Analyzing business processes/operations, understanding the key drivers, and developing fit-for-purpose solutions
  • Experience with best-in-class Account Management and Support technologies, using SaaS tools such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar.
• Critical to understand Banking/financial services & insurance sector and having experience implementing compliance, risk and/or regulatory change management processes
• Experience with the financial services Compliance, Risk or Audit related processes necessary to serve our customers (to gain respect with their relevant process expertise in implementing technology in a regulated environment and process)
• Education: Bachelor’s degree or higher in Sciences/Arts
• Can travel as needed
• Knowledge and experience with RegTech and AI powered business solutions a huge plus

The Senior Consultant role is a professional services, client-facing role. Our Professional Services team is responsible for supporting and training clients through implementation of the Compliance.ai platform.  We are recruiting for an experienced consultant, with industry experience, to join our growing team.                                                                                 

Roles and Responsibilities: 

• Deliver projects following project lifecycle methodologies for clients and partners
• Help clients focus on their goals and drive implementation towards a successful, on-time delivery
• Develop best practices within your areas of expertise and be a champion for platform adoption
• Collaborate and share relevant experiences and create strong partnerships with clients and colleagues alike
• Assist clients in defining the processes used for regulatory change management
• Collaborate with internal sales, documentation, training, and product management teams
• Engage clients in enlightened business requirement discussions versus feature/function basics
• Provide technical and functional expertise to clients during the implementation process
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the platform and how it may be configured to meet client business needs
• Create and improve implementation templates, training and presentations
• Provide assistance to colleagues where needed
• Deliver positive support, CSAT and stellar NPS measured by client satisfaction surveys
• Support sales teams throughout the contract lifecycle including client review meetings as well as identifying opportunities to upsell into existing accounts 

Skills and Requirements:

• 5+ years experience in a leading professional service role, with focus on the following:
  • Strong background in professional services, product development and SaaS-based technology in governance, risk or compliance related systems and deployment
  • Deep understanding of banking, financial services and insurance sectors and experience implementing compliance, risk and/or regulatory change management processes and solutions
  • Background in conception, design, development and integration of process management solutions
  • Working directly with compliance and risk officers and the office of the general counsel at regulated BFSI’s
  • Analyzing business processes/operations, understanding key drivers, and developing fit-for-purpose solutions
  • Experience with best-in-class support technologies such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar
• Excellent customer-facing presentation skills
• Experience with the financial services compliance, risk or audit related processes. Natural ability to serve and gain respect with clients and their relevant process by demonstrating expertise in technology implementation in a regulated environment
• Bachelor’s degree or higher
• Knowledge and experience with RegTech and AI powered business solutions a huge plus
• Ability to travel as needed
• Must be able to work in a fast-paced and passionate environment